Support
Something not working, a grade that looks wrong, or a question about your data? Email us — a person reads every message.
support@flexscan.appCommon questions
I signed up with Google and can't sign in on the iPhone app
The app signs in with email and password. On the app’s sign-in screen tap Forgot password, enter the email on your Google account, and open the link we send you to set a password. Your scan, plan and history are all still there.
I can't take another scan yet
Your free scan renews every 28 days, and the scan screen shows how long until it opens. If a scan couldn’t see some muscle groups, you get one free retake to add the missing angle.
What happens to my photos?
FlexScan does not store your photos. They are sent to OpenAI for analysis, and OpenAI may retain them for abuse monitoring for up to 30 days, or longer if required by law. Details are in the Data Policy.
How do I delete my account?
Profile → Delete account, in the app or on the web. It removes your account and your data; the Privacy Policy lists the two one-way hashes of your email that are kept afterwards: one enforces the free-scan limit, the other the daily AI-request limit.
Operated by Sole Furious LLC · New York, United States · Contact: support@flexscan.app